Welcome to the KANI website. By accessing or using this website, and by submitting an enquiry to KANI Concierge Services (“KANI,” “we,” “us,” or “our”), you agree to the following Terms & Conditions. These terms are designed to ensure clarity, transparency, and a considered experience for all prospective guests.

1. Enquiries & Bookings

KANI operates on an enquiry-based booking model. Guests are invited to submit an enquiry via email or contact forms to express interest in curated stays, concierge services, or wellness experiences. Submitting an enquiry does not constitute a confirmed booking. All bookings are subject to availability and direct confirmation by the KANI team.

2. Pricing & Availability

Indicative pricing, services, and experiences displayed on the website are subject to change and availability. Final pricing and booking details will be confirmed directly with guests following an enquiry.

3. Payments

Payment terms and methods will be communicated directly once an enquiry has been confirmed and booking details are finalised. No payments are processed through the website at this time.

4. Cancellations & Modifications

Cancellation and modification terms will be communicated clearly at the time of booking confirmation. Guests are encouraged to review these terms carefully before confirming any booking.

5. Guest Responsibilities

Guests are responsible for providing accurate information during the enquiry process and for engaging respectfully with properties, facilitators, hosts, and other guests. KANI reserves the right to decline or discontinue an enquiry where expectations cannot be aligned or where participation may compromise safety, wellbeing, or experience quality.

6. Wellness & Experiential Activities

KANI experiences are curated for rest, connection, and wellbeing. They do not constitute medical advice or treatment. Participation is voluntary and undertaken at the guest’s own discretion. Guests are encouraged to consider their personal health, fitness, and comfort levels before participating.

7. Limitation of Liability

While KANI takes care in curating experiences and partners, participation in services and experiences is undertaken at the guest’s own risk. KANI shall not be held liable for any indirect, incidental, or consequential loss or damage arising from participation, except where required by law.

8. Changes & Service Evolution

KANI’s offerings, experiences, availability, and website content may evolve over time and are subject to change without prior notice.

9. Intellectual Property

All content on this website, including text, imagery, branding, and design, is the intellectual property of KANI Concierge Services and may not be reproduced without prior written consent.

10. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.